May 14, 2009
HP Recalls Notebook Computer Batteries
Name of Product: Lithium-Ion batteries used in Hewlett-Packard and Compaq notebook computers
Units: About 70,000
Importer: Hewlett-Packard Co., of Palo Alto, Calif.
Hazard: The recalled lithium-ion batteries can overheat, posing a fire and burn hazard to consumers.
Description: The recalled lithium-ion rechargeable batteries are used with various HP and Compaq notebook computers. Models that can contain a recalled battery include:
| HP Pavilion | Compaq Presario | HP | HP Compaq | ||||
|---|---|---|---|---|---|---|---|
|
|
G6000 G7000 |
6720s |
The notebook model is located at the top of the service label on the bottom of the notebook. Batteries that can be subject to the recall will have one of the following bar code labels (^ in the code can be any letter or number):
| 62940^^AXV^^^^ | 65033^^B7U^^^^ 65033^^B7V^^^^ 65033^^BGU^^^^ |
65035^^B7U^^^^ 65035^^B7V^^^^ 65035^^BGU^^^^ 65035^^BGV^^^^ |
67059^^V8U^^^^ 67059^^V8V^^^^ |
Sold at: Computer and electronics stores nationwide, hp.com and hpshopping.com from August 2007 through March 2008 for between $500 and $3000. The battery packs were also sold separately for between $100 and $160.
Remedy: Consumers should immediately remove the recalled battery from their notebook computer and contact HP to determine if their battery is included in the recall and to request a free replacement battery. After removing the recalled battery from their notebook computer, consumers may use the AC adapter to power the computer until a replacement battery arrives. Consumers should only use batteries obtained from HP or an authorized reseller.
Consumer Contact: For additional information, visit the HP Battery Replacement Program Web site at http://bpr.hpordercenter.com/hbpr/ or call (800) 889-2031 between 7 a.m. and 7 p.m. CT Monday through Friday.