August
8, 2002
Motorola
Inc. Broadband Communications Sector, of Horsham, Pa., is voluntarily recalling
about 1 million DCT2000 digital cable set-top boxes installed earlier this
year. Pins in the rear of the box that connect to the power cord could break,
which could pose an electric shock hazard to consumers. As previously
announced, Motorola filed a preliminary report with CPSC about the DCT2000
set-top boxes in June 2002. Digital cable operators distributed these set-top
boxes nationwide in conjunction with digital cable services from March 2002
through June 2002.
These digital cable set-top boxes are black, about 17-inches wide and
2.5-inches high. "MOTOROLA" and "INTERACTIVE DIGITAL
COMMUNICATIONS" are written on the front of the units. The model number,
"DCT2000" is written on the cover of the user guide that came with
the box. Motorola's DCT2000 set-top box provides cable subscribers access to
various digital, audio, and interactive TV services, including expanded channel
counts; digital-quality video and audio; interactive program guides for viewing
convenience and control; parental control; and virtual channels for community
and local information.
Consumers with these DCT2000 digital cable set-top boxes can continue to use
them as normal, but they should not remove the power cord from the rear of the
set-top box. If it is necessary to unplug the boxes, power cords should always
be unplugged from the wall outlet or other energy source. Motorola estimates
about 30,000 of these set-top boxes have power cord pins that could break.
Cable operators are contacting their customers to determine if they have a
set-top box included in the recall that needs to be replaced. For more
information, contact your local cable provider or Motorola at (866) 281-1588
anytime, or visit their web site at http://www.motorola.com/mediacenter/news/detail/0,1958,1559_1208_23,00.html
Motorola Contact: Jeanne Russo, (215) 323-1873