May
5, 2004
Name
of product:
Piano Bench
Units: 18,000
Manufacturer: Casio Inc., Dover, N.J.
Hazard: The screws and bracket assemblies attaching the legs to the
bench can weaken and detach, causing the bench seat to collapse during normal
use.
Description: This recall involves two model benches, the Bench DK, made
of dark wood and the Bench LT, made of light wood. The bench has a plush
leather covering and measures about 22-inches by 13 ˝-inches with 17 ˝-inch
tall legs. Each bench comes with a small sticker that reads, “Made in China”
and some units have a gold emblem that reads, “GAO JI CHUANG.” Benches were
sold separately and with Casio’s electronic pianos.
Sold at: Music instrument retailers, Sam’s Club, Costco Wholesale and on
Casio’s Web site nationwide between September 2003 and March 2004 for about
$99. The benches sold by Sam’s Club and Costco were unassembled and included a
Casio Electronic Piano and piano stand. The benches distributed by music
instrument retailers were assembled and sold as stand-alone products.
Manufactured in: China
Remedy: Consumers should stop using the benches immediately and contact
Casio for instructions on how to return the product for a full refund plus an
incentive payment. Consumers who purchased a Casio Eighty Eight key digital
piano, model AP31 from Costco Wholesale Corporation should return only the
bench to their local Costco retailer. Consumers who purchased a Casio Eighty
Eight key digital piano, model AP31 or PX100 from Sam’s Club will receive a
box, instructions, and a return label to return the bench back to Casio. Do not
return benches to Sam’s Clubs. Consumers who purchased the keyboard and bench
together will receive $125 toward the purchase of a replacement bench and
consumers who purchased a bench separately will receive a full refund of the
purchase price plus a $25 incentive payment.
Consumer Contact: For more information, consumers should call Casio
toll-free at (800) 454-4678 between 9 a.m. and 5 p.m. ET Monday through Friday
or visit the firm’s Web site at http://www.casio.com/index.cfm?fuseaction=corporate.recall