Aloha Housewares Inc. Voluntary Recall of Radiant Heaters
November 9, 2004
Aloha Housewares Inc. Announces Voluntary Recall of Radiant Heaters
Name of product: Aloha radiant heater
Units: About 30,000
Importer/Distributor: Aloha Housewares Inc., of Arlington, Texas
Hazard: Recessed thermal protector may cause a fire hazard if heater is left on while covered by a blanket or similar item.
Description: These electric radiant heaters are Model 02931, with date code 02/07. The model and date code are printed on a silver UL label on the bottom of the heater. The heater is gray, and the name Airtech is printed on the heater.
Sold at: Wal-Mart stores nationwide sold the heaters from mid-September 2002 through April 2003 for about $16.
Manufactured in: China
Remedy: Free replacement heater – Consumers should stop using these recalled heaters immediately and call Aloha Customer Service to arrange for a free replacement.
Consumer Contact: Call Aloha toll-free at (800) 295-4448 between 9 a.m. and 12 p.m., and between 1 p.m. and 4 p.m.CT Monday through Friday, send a FAX to (817) 385-4958, or send an email to firstname.lastname@example.org. consumers also can write to Aloha Customer Service at 841 N. Great Southwest Parkway, Arlington, TX 76011.
Return Procedures: If the heater is subject to the recall, Aloha Customer Service will send the consumer a UPS “call tag” enclosed in a box for the return of the heater. The consumer should remove the “call tag,” place the heater in the box, attach the “call tag” to the outside of the box, and give the box to the UPS driver or drop it off at a UPS facility. Aloha will verify that the item is recalled and send a replacement heater at no charge. If the heater is not recalled, Aloha will send it back to the consumer at no charge.