September 13, 2001
Corporation, of Bayport, Minn., is voluntarily recalling for in-home repair
tilt latches on about 400,000 windows. The latches on the lower sash of the
window can unexpectedly open, posing a potential injury hazard to consumers who
can be struck by the window or by shattered glass. Andersen has received 11
reports of the latches unexpectedly opening. There have been no reports of
This recall involves only the tilt latches on the lower sash of the Andersen 200 Series Tilt-Wash Double-Hung Window. This window has the Andersen "A/W" logo etched into the lower right corner of the glass (A), has a latch on both sides of the top of the lower sash (B), and has a product label on the inside of the upper left corner of the window frame (C).
in the construction of new homes installed the majority of windows. Independent
dealers and home centers nationwide also sold these windows to contractors
between May 2000 through August 2001.
Consumers should immediately ensure that the latches are in the closed position. Consumers should call the Andersen WindowCare® Solution Center toll-free at (888) 888-7020 between 7 a.m. and 7 p.m. CT Monday to Friday or 8 a.m. to 4 p.m. CT on Saturday, to schedule a free in-home repair with an Andersen service technician. Consumers also can log-on to the Andersen website at http://www.andersenwindows.com/corporate/200safety.asp. Parents should ensure that children do not operate the window until the latches have been replaced. Andersen Media Contact: Maureen McDonough (651) 264-5287